Customer Experience Expert

3 hours ago

Brisbane, Queensland, Australia beBeeCustomerExperience Full time $67,000 - $70,000

We're seeking a skilled customer experience expert to join our Support Team. As a key member of the team, you'll play a vital role in delivering exceptional customer service for both new and existing clients.

Our ideal candidate is passionate about technology and committed to delivering outstanding customer experiences. They'll be at the forefront of supporting clients, handling technical and service-related inquiries with a solution-focused approach.

The Support Team is dedicated to troubleshooting issues, guiding customers through solutions, and ensuring a seamless experience throughout their journey. Working collaboratively in an open-plan office, you'll combine customer service excellence with technical problem-solving skills to build long-term customer loyalty.

  • Investigate and resolve customer inquiries efficiently;
  • Maintain accurate client data;
  • Identify recurring issues or trends affecting customers and escalate them for timely resolutions.

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