Customer Service Representative
3 weeks ago
Career Overview
We are seeking a Customer Service Representative to join our team as a Retail Sales Consultant. This role involves delivering exceptional customer service and sales experience to our customers in-store.
About the Role
Description:
As a Retail Sales Consultant, you will be the face of Telstra in-store, responsible for delivering an exceptional customer experience through outstanding customer service and sales skills.
You will be the go-to person for our customers, providing them with expert advice and solutions to their telecommunications needs.
Key Responsibilities
- Deliver exceptional customer service, ensuring a positive in-store experience for all customers.
- Provide expert advice and solutions to customers, identifying their telecommunications needs and recommending the best products and services to meet those needs.
- Meet and exceed sales targets and KPIs, driving revenue growth and customer satisfaction.
- Stay up-to-date with the latest products and services, ensuring you have the knowledge to provide expert advice to customers.
- Collaborate with colleagues to achieve store goals and objectives, promoting a positive and inclusive work environment.
What We Offer
We offer a comprehensive benefits package, including flexible work arrangements, professional development opportunities, and a competitive salary.
Requirements
- 2+ years of experience in a customer-facing role, preferably in retail.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Proven sales and customer service skills, with a track record of meeting and exceeding targets.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Flexibility to work a variety of shifts, including evenings and weekends.
Why Work for Us
We are a leading telecommunications company, committed to delivering exceptional customer service and innovative products and services. Our team is passionate about making a difference in the lives of our customers, and we are seeking like-minded individuals to join us on this journey.
How to Apply
Click the 'Apply Now' button to submit your application. Please ensure you have a resume and cover letter prepared before applying.
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