Customer Service Representative

3 weeks ago


South Hedland, Western Australia Telstra Full time

Career Overview

We are seeking a Customer Service Representative to join our team as a Retail Sales Consultant. This role involves delivering exceptional customer service and sales experience to our customers in-store.

About the Role

Description:

As a Retail Sales Consultant, you will be the face of Telstra in-store, responsible for delivering an exceptional customer experience through outstanding customer service and sales skills.

You will be the go-to person for our customers, providing them with expert advice and solutions to their telecommunications needs.

Key Responsibilities

  1. Deliver exceptional customer service, ensuring a positive in-store experience for all customers.
  2. Provide expert advice and solutions to customers, identifying their telecommunications needs and recommending the best products and services to meet those needs.
  3. Meet and exceed sales targets and KPIs, driving revenue growth and customer satisfaction.
  4. Stay up-to-date with the latest products and services, ensuring you have the knowledge to provide expert advice to customers.
  5. Collaborate with colleagues to achieve store goals and objectives, promoting a positive and inclusive work environment.

What We Offer

We offer a comprehensive benefits package, including flexible work arrangements, professional development opportunities, and a competitive salary.

Requirements

  • 2+ years of experience in a customer-facing role, preferably in retail.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Proven sales and customer service skills, with a track record of meeting and exceeding targets.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Flexibility to work a variety of shifts, including evenings and weekends.

Why Work for Us

We are a leading telecommunications company, committed to delivering exceptional customer service and innovative products and services. Our team is passionate about making a difference in the lives of our customers, and we are seeking like-minded individuals to join us on this journey.

How to Apply

Click the 'Apply Now' button to submit your application. Please ensure you have a resume and cover letter prepared before applying.



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