Front Office Team Leader

17 hours ago

Hobart, Tasmania, Australia beBeeDuty Full time $60,000 - $90,000

Front Office Duty Manager Job Description

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The role of Front Office Duty Manager is to provide seamless and transformative guest experiences through the execution of various tasks and duties.

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The ideal candidate will have previous experience in a similar role, excellent interpersonal and communication skills, and the ability to multitask and solve problems calmly and professionally.

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Key Responsibilities:

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  • Process guest check-ins, check-outs, room assignments, and room change/late check-out requests, secure payment, activate/reissue room keys, resolve guest calls etc.">
  • Provide consistent outstanding guest service in everything that is done.">
  • Supervise and manage employees, establish and maintain open, collaborative relationships with employees, and review financial statements and performance data to measure productivity and goal achievement.">
  • Assist in the response and resolution of all guest issues received directly from guests or from Guest Relations.">
  • Maintain a strong working relationship with all departments to support property operations and goals.">
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Requirements:

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  • Previous experience as a Front Office Duty Manager.">
  • Exceptional interpersonal and communication skills.">
  • Thorough follow up, strong attention to detail, and problem-solving skills are a must.">
  • Excellent time management and organizational skills.">
  • Able to emotionally connect with guests and provide superior levels of service.">
  • Conflict resolution experience.">
  • Flexibility to work on a 24-hour rotating roster including public holidays and weekends.">
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