
Assistant Team Leader
2 days ago
Opportunity Overview:
">- ">
- Delivering exceptional customer service experiences">
- Managing front office operations across various aspects">
- Park operations management, contributing to efficient delivery of services including customer service, grounds maintenance and housekeeping">
- Supporting an inclusive team culture">
- Attending to out-of-hours support calls">
Key Responsibilities:
">This role will see you delivering a high level of service excellence in all interactions with guests. You will manage the day-to-day operations of the front office, ensuring seamless check-ins and check-outs, managing bookings and room allocations, responding to guest queries and resolving issues promptly.
">In addition, you will work closely with park operations teams to ensure the smooth delivery of services including customer service, grounds maintenance and housekeeping. This may involve supporting with tasks such as pool cleaning, pest control or other general park duties as required.
">As part of our team, you will also be responsible for supporting an inclusive team culture, promoting diversity and inclusion in the workplace and fostering a positive working environment.
">Out-of-hours support calls are also an essential part of this role, where you will provide assistance and resolve issues that arise outside of normal operating hours.
">Requirements:
">- ">
- Demonstrated skills and experience in hospitality management">
- Proven track record in managing, developing and training staff">
- Strong computer skills, including experience with reservation systems">
- Flexible attitude to work, with ability to work varied shifts, including weekends and after-hours">
- Passion for delivering exceptional guest experiences">
Benefits:
">Competitive salary and benefits package
">Quarterly and annual performance bonuses
">Professional growth opportunities
">Discounts on accommodation at multiple locations
">Employee recognition awards
">Access to employee assistance program
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