Customer Experience Expert

4 days ago

Perth, Western Australia beBeeCustomerService Full time $105,167 - $114,938
Customer Service Expert Role

This is a key position within our organization where you will be the main point of contact for customers.

You will handle customer inquiries, resolve issues and provide solutions to meet their needs. The role requires effective communication skills to build rapport and deliver exceptional customer experiences.

  • Communicate with customers via phone, email or chat.
  • Resolve customer complaints in a timely and professional manner.
  • Work collaboratively with colleagues to address customer issues and improve processes.

The successful candidate will possess excellent communication, interpersonal and problem-solving skills.

We offer a supportive work environment and opportunities for career growth and development.

Key Responsibilities:

  • Deliver high-quality customer service through various channels.
  • Collaborate with internal teams to address customer concerns and enhance processes.
  • Identify areas for process improvements to ensure seamless customer experiences.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong analytical and problem-solving skills.
  • Effective prioritization and time management skills.

Preferred Qualifications:

  • Previous experience in customer-facing roles.
  • Basic computer literacy and familiarity with technology.

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