Help Centre Support Specialist

6 days ago

Melbourne, Victoria, Australia beBeeCustomer Part time $84,497 - $91,580
Job Description

We are seeking a proactive and customer-focused Help Centre Support Specialist to join our Property & Land Development team on a part-time basis.

This is a 12-month maximum term opportunity. We are looking for someone who can work approximately 25 hours per week, with our ideal working hours being Monday to Friday, 10:00 AM – 3:00 PM.

The Role

You will provide expert guidance and accurate information to ensure customers are well-informed and supported throughout their development journey.

  • You will handle a diverse mix of queries, including connection and development enquiries, asset and property sewerage plan information, Dial Before You Dig requests, tapping bookings and meter installation enquiries, service connection queries for potable water, recycled water, and sewerage, Sewer Backlog and ECO Connection Program support, preliminary advice on subdivisions, developments, and asset protection, and interpretation and communication of policies and servicing guidelines.

This role is critical in ensuring that our customers receive the information and assistance they need to navigate their development journey.

Key Responsibilities

You will:

  • Provide exceptional customer service and exceed customer expectations.
  • Handle complex queries with professionalism.
  • Communicate effectively and negotiate solutions.
  • Provide clear advice on policies, procedures, and development guidelines.
  • Understand the land and property development industry and its role within the community.
  • Maintain sound knowledge of relevant legislation and standards.
Required Skills and Qualifications

To be successful in this role, you will have:

  • A strong commitment to delivering exceptional customer service.
  • Proven experience in face-to-face customer interactions.
  • Excellent communication, negotiation, and problem-solving skills.
  • Ability to provide clear advice and communicate effectively.
  • Sound knowledge of relevant legislation and standards.
Benefits

Working at South East Water means you can enjoy a range of benefits, including access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks, life insurance and salary continuance, additional leave offerings, modern facilities, panoramic beachfront views, a separate parents' room, a prayer and meditation room, an onsite cafe, and free parking.

We are deeply committed to Diversity, Inclusion, and Belonging, and we encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people with disability and jobseekers of all ages and cultures.

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