Case Manager

4 weeks ago

North Sydney Council, Australia Zurich Insurance Group Full time
About the Role

We are seeking a skilled Case Manager to join our Retail Insurance Operations team at Zurich Insurance Group.

In this role, you will be responsible for tracking new business submissions, completions, and reducing end-to-end turnaround times through suspense management activities.

Key Responsibilities
  • Manage workflows, systems processing, correspondence, and phone calls in collaboration with Underwriters, Health Connect Consultants, and Sales teams.
  • Develop and implement process improvements to enhance customer experience and operational efficiency.
  • Provide exceptional customer service and resolve issues in a timely and professional manner.
  • Work closely with cross-functional teams to achieve business objectives and drive results.
What We Offer

At Zurich Insurance Group, we offer a dynamic and supportive work environment that fosters growth and development.

As a Case Manager, you will have the opportunity to work with a talented team, develop your skills and expertise, and make a meaningful contribution to our business.

We are committed to providing a comprehensive benefits package, including 5 weeks leave per year, a competitive salary, and opportunities for professional growth and development.

Requirements
  • Exceptional customer service experience, with a contact centre background an advantage.
  • Competence in Excel, Word, and related software packages.
  • Excellent communication and stakeholder engagement skills.
  • A solution-focused mindset and strong attention to detail.
  • Ability to prioritize tasks in an agile environment.
Why Join Us?

Zurich Insurance Group is a leader in the insurance industry, committed to making a positive impact on our customers, communities, and the planet.

We are a values-led organization that empowers our people to grow, thrive, and make a difference.

Join us on our journey towards a brighter future and discover a career that truly matters.

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