Customer Experience Manager
2 weeks ago
Customer Experience Manager
O'Brien Glass Industries Limited is seeking a skilled Customer Experience Manager to join our team. As a key member of our organization, you will be responsible for developing and managing the delivery of compliance processes to meet and exceed the needs of our key insurance customers.
Key Responsibilities
- Lead and support the effective day-to-day delivery of compliance processes for our key insurance customers.
- Build capability to ensure key account customers' needs and expectations are exceeded.
- Collaborate with internal partners to identify and implement opportunities to enhance key account customer experience.
- Identify and implement administrative process and procedural efficiencies to enhance customer experience.
What We Offer
- Flexible working arrangements, including hybrid working options.
- Ongoing reward and recognition programs.
- Ongoing learning and development opportunities.
- Community service/volunteering leave and giving back opportunities.
- Employee discounts with O'Brien services and our corporate partners.
Requirements
- 3+ years' experience in customer process-focused leadership roles.
- Highly developed communication and presentation skills.
- Proven stakeholder engagement, influencing, and presenting skills.
- Demonstrated high-level business acumen and analytical skills.
- Strong IT skills, particularly in MS Office Suite (Excel, PowerPoint, etc.).
About Us
O'Brien Glass Industries Limited is a leading glass specialist operating in 35 countries. We serve over 300,000 customers each year, 24/7, 365 days a year. We strive to create a work experience where you can be yourself, achieve great things, and feel inspired.
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