Customer Service Advisor

2 weeks ago


Padstow, New South Wales, Australia Dulux Full time
Job Overview

We are seeking a skilled Customer Service Advisor to join our team at Dulux. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers via phone, email, and LiveChat. Your primary goal will be to assist customers with their queries and concerns, ensuring that they receive the best possible experience with our products.

Key Responsibilities
  • Answer customer enquiries via different methods for technical, colour and service assistance
  • Troubleshoot and resolve customer issues using product knowledge and available resources
  • Escalate complex issues to appropriate teams
  • Document interactions and feedback via the CRM system
  • Follow up with customers for satisfaction, participate in training, and contribute to process improvement

Requirements
  • Previous customer service/technical support experience in a call centre environment is desirable
  • A high level of proficiency in English, both written and spoken
  • Computer and tech-savvy
  • Expertise in diagnosing and resolving technical and colour-related queries through logical thinking and troubleshooting

Why Dulux?

At Dulux, we value our employees and strive to create a positive and inclusive work environment. We offer a range of benefits, including opportunities for career growth and development, comprehensive health and wellbeing support, and a competitive salary. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

  • Padstow, New South Wales, Australia Dulux Group Full time

    About the RoleWe are seeking a Customer Service Advisor to join our team at Dulux Group.As a Customer Service Advisor, you will be responsible for advising and assisting customers via phone, email, and LiveChat on our range of market leading Dulux decorative paint products.You will provide our customers with product and colour information, establish customer...


  • Padstow, New South Wales, Australia Dulux Group Full time

    About the RoleWe are seeking a skilled Customer Service Advisor to join our team at DuluxGroup. As a Customer Service Advisor, you will be responsible for providing top-notch customer service and support to our clients via various channels, including phone, email, and LiveChat.Your primary objective will be to assist customers with their queries and concerns...


  • Padstow, New South Wales, Australia Dulux Group Full time

    About the RoleWe are seeking a skilled Customer Service Advisor to join our team at Dulux Group. As a Help and Advice Consultant, you will be responsible for providing technical support and assistance to our customers via phone, email, and LiveChat.Key ResponsibilitiesAnswer customer enquiries and provide technical assistance on our range of market leading...


  • Padstow, New South Wales, Australia Dulux Group Full time

    About the RoleWe are seeking a skilled Customer Service Advisor to join our team at DuluxGroup, providing exceptional support to customers via various channels. As a specialist in paints and coatings, you will be responsible for offering expert advice, troubleshooting technical queries, and resolving customer issues.


  • Padstow, New South Wales, Australia Dulux Full time

    About the RoleWe are seeking a Help & Advice Customer Service Consultant responsible for advising and assisting customers via phone, email, and LiveChat on our range of market leading Dulux decorative paint products.In this role, you will provide our customers with product and colour information, establish customer requirements for lead generation, and...


  • Padstow, New South Wales, Australia Dulux Full time

    Key Responsibilities:Provide technical and colour-related assistance to customers via phone, email, and LiveChat.Troubleshoot and resolve customer issues using product knowledge and available resources.Evaluate customer requirements for lead generation and provide advice to help bring customers' projects to life.Work well under pressure and handle multiple...

  • Senior WHS Advisor

    4 weeks ago


    Padstow, New South Wales, Australia O'Brien Glass Industries Limited Full time

    Job Title: Senior WHS AdvisorAre you passionate about creating a safe and healthy work environment? Do you have a strong understanding of workplace health and safety (WHS) principles and practices?We are seeking an experienced Senior WHS Advisor to join our team at O'Brien Glass Industries Limited. As a key member of our operations team, you will play a...

  • Senior WHS Advisor

    3 weeks ago


    Padstow, New South Wales, Australia O'Brien Glass Industries Limited Full time

    Key Role SummaryO'Brien is seeking a dedicated and experienced WHS professional to join our team as a Senior WHS Advisor. This role will provide leadership and support in all aspects of WHS, ensuring the business meets all legislative requirements.Key ResponsibilitiesAct as the safety partner to regional and front-line leadersDrive improvement through strong...

  • Senior WHS Advisor

    3 weeks ago


    Padstow, New South Wales, Australia O'Brien Glass Industries Limited Full time

    Key Role SummaryO'Brien is seeking a dedicated and experienced WHS professional to join our team as a Senior WHS Advisor. This role will provide leadership and support in all aspects of WHS, ensuring the business meets all legislative requirements.Key ResponsibilitiesAct as the safety partner to regional and front-line leadersDrive improvement through strong...

  • Senior WHS Advisor

    2 weeks ago


    Padstow, New South Wales, Australia O'Brien Glass Industries Limited Full time

    Job SummaryO'Brien Glass Industries Limited is seeking a highly skilled WHS professional to join our team. As a Senior WHS Advisor, you will play a key role in ensuring the safety and wellbeing of our employees and customers.Key ResponsibilitiesPartner with our operations team to drive improvement and promote a proactive safety cultureEnsure compliance with...

  • Senior WHS Advisor

    3 weeks ago


    Padstow, New South Wales, Australia O'Brien Glass Industries Limited Full time

    Job SummaryO'Brien Glass Industries Limited is seeking a highly skilled WHS professional to join our team. As a Senior WHS Advisor, you will play a key role in ensuring the safety and wellbeing of our employees and customers.Key ResponsibilitiesPartner with our operations team to drive improvement and promote a proactive safety cultureEnsure compliance with...

  • Senior WHS Advisor

    4 weeks ago


    Padstow, New South Wales, Australia O'Brien Glass Industries Limited Full time

    About the RoleWe are seeking a highly skilled and experienced Senior WHS Advisor to join our team at O'Brien Glass Industries Limited. As a key member of our operations team, you will play a critical role in ensuring the safety and wellbeing of our employees and customers.Key ResponsibilitiesPartner with our operations team to drive improvement in WHS...

  • Senior WHS Advisor

    4 weeks ago


    Padstow, New South Wales, Australia O'Brien Glass Industries Limited Full time

    About the RoleWe are seeking a highly skilled and experienced Senior WHS Advisor to join our team at O'Brien Glass Industries Limited. As a key member of our operations team, you will play a critical role in ensuring the safety and wellbeing of our employees and customers.Key ResponsibilitiesPartner with our operations team to drive improvement in WHS...

  • Senior WHS Advisor

    4 weeks ago


    Padstow, New South Wales, Australia O'Brien Glass Industries Limited Full time

    About the RoleWe are seeking a highly skilled and experienced Senior WHS Advisor to join our team at O'Brien Glass Industries Limited. As a key member of our Health, Safety & Wellbeing team, you will play a critical role in ensuring the safety and wellbeing of our employees and customers.Key ResponsibilitiesProvide leadership and support in all aspects of...


  • Padstow, New South Wales, Australia Dulux Group Full time

    About the RoleWe are seeking a skilled and customer-focused individual to join our team as a Help and Advice Customer Service Consultant. As a key member of our customer service team, you will be responsible for providing expert advice and support to our customers via phone, email, and LiveChat.As a Help and Advice Customer Service Consultant, you will be...


  • Padstow, New South Wales, Australia Dulux Group Full time

    About the RoleWe are seeking a skilled Customer Service Consultant to join our team at Dulux Group. As a Customer Service Consultant, you will be responsible for providing excellent customer service and support to our customers via phone, email, and LiveChat.Key ResponsibilitiesAnswer customer enquiries and provide technical, colour and service...


  • Padstow, New South Wales, Australia Dulux Group Full time

    About the RoleWe are seeking a skilled professional to join our team as a Help and Advice Customer Service Consultant. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers via phone, email, and LiveChat.As a Help and Advice Customer Service Consultant, you will be the first point of contact...


  • Padstow, New South Wales, Australia Dulux Full time

    About the RoleWe are seeking a skilled Customer Service Consultant to join our team at Dulux. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers via phone, email, and LiveChat.Key ResponsibilitiesAnswer customer enquiries and provide technical assistance on our range of market-leading...


  • Padstow, New South Wales, Australia Dulux Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Help and Advice Customer Service Consultant. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers via phone, email, and LiveChat.Your primary objective will be to deliver outstanding customer...


  • Padstow, New South Wales, Australia Dulux Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Help and Advice Customer Service Consultant. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers via phone, email, and LiveChat.Your primary objective will be to deliver outstanding customer...