Customer Service Advisor
2 weeks ago
We are seeking a skilled Customer Service Advisor to join our team at Dulux. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers via phone, email, and LiveChat. Your primary goal will be to assist customers with their queries and concerns, ensuring that they receive the best possible experience with our products.
Key Responsibilities
- Answer customer enquiries via different methods for technical, colour and service assistance
- Troubleshoot and resolve customer issues using product knowledge and available resources
- Escalate complex issues to appropriate teams
- Document interactions and feedback via the CRM system
- Follow up with customers for satisfaction, participate in training, and contribute to process improvement
Requirements
- Previous customer service/technical support experience in a call centre environment is desirable
- A high level of proficiency in English, both written and spoken
- Computer and tech-savvy
- Expertise in diagnosing and resolving technical and colour-related queries through logical thinking and troubleshooting
Why Dulux?
At Dulux, we value our employees and strive to create a positive and inclusive work environment. We offer a range of benefits, including opportunities for career growth and development, comprehensive health and wellbeing support, and a competitive salary. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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