Live Events Customer Experience Manager

1 day ago

Brisbane, Queensland, Australia beBeeCustomerExperience Full time $72,500 - $82,500

Seeking a seasoned Event Services Manager to lead our Brisbane-based team in delivering exceptional customer experiences.

About the Role
  • Collaborate with clients from prestigious venues across QLD, providing high-standard service delivery and continuity across their accounts.

This is an exciting opportunity for a passionate individual who shares our commitment to live events and delivering world-class customer experiences.

Key Responsibilities:
  • Develop event ticketing strategies and build timelines in partnership with clients.
  • Deliver accurate event builds and provide timely reporting and insights.
  • Manage ticketing operations on event days, ensuring seamless execution.
  • Lead Box Office Staff, post-event reporting, settlements, and operational feedback.
  • Collaborate with internal and external stakeholders to implement marketing and promotional strategies.
Requirements:
  • Passion for live events and delivering exceptional customer experiences.
  • Strong communication skills and ability to develop new relationships with clients.
  • Attention to detail and problem-solving skills to ensure smooth event execution.
Benefits:
  • Complimentary event tickets for personal enjoyment.
  • Birthday and volunteering leave to support work-life balance.
  • Wellbeing discounts and flu vaccinations to promote employee health.
  • Paid parental leave and employee assistance program (EAP) for added support.
  • Global rewards and recognition for outstanding performance.
  • Learning and development opportunities for career growth.

We value diversity, inclusivity, and teamwork. If you're passionate about delivering exceptional customer experiences and live events, we encourage you to apply today.

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