Customer Experience Ambassador

13 hours ago


Adelaide, South Australia beBeeCustomer Full time $65,640 - $95,800
Job Overview

This is an exciting opportunity to drive exceptional customer service to all customers by being warm, friendly, enthusiastic and knowledgeable.

Key Responsibilities
  • Deliver outstanding customer satisfaction in a customer-centric environment.
  • Provide positive, meaningful options, choices, suggestions and referrals to enhance the customer experience.
  • Contribute to delivering exceptional Customer Service in libraries.
  • Support customers with using computers, email, the internet and navigating online government services.
  • Assist customers with accessing resources including e-resources such as ebooks.
  • Introduce new technologies such as 3D printing and Virtual Reality.
About You
  • Experience delivering high-level customer satisfaction in a customer-focused environment.
  • Sound knowledge of the role of public libraries within the community.
  • Experience assisting customers with using computers, email, the internet and navigating online government services.
  • Experience in delivering Library and/or Community services or programs.
  • Previous experience in automated library systems and library services; knowledge or understanding of public library networks.
  • Assisting customers with accessing resources including e-resources such as ebooks.
  • Introducing new technologies such as 3D printing and Virtual Reality.


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