Island Resort Operations Manager

4 days ago


Brisbane, Queensland, Australia SeaLink K'gari (Fraser Island) Full time
About the Role

As a pivotal member of our Front Office team at Kingfisher Bay Resort on K'gari (Fraser Island), you will play a key role in ensuring the smooth operation of our Front Office department. This is a full-time position with a rotating roster that requires the successful candidate to live on the island.

We are seeking someone who is passionate about delivering exceptional guest service, thrives in a fast-paced environment, and is self-motivated with the ability to work independently even during unsupervised shifts.

Responsibilities
  • Oversee Front Office Administration and Reception operations, focusing on Customer/Groups Service and coordinating frontline services.
  • Lead by example, providing a professional level of service while maintaining a 'can-do' attitude.
  • Ensure seamless execution of daily tasks, making timely decisions, and demonstrating quick thinking to resolve customer challenges.

You will be responsible for managing the day-to-day activities of the Front Office team, ensuring that all guests receive a warm welcome and an exceptional experience throughout their stay.

Requirements
  • 2+ years of experience in a Front Office Duty Manager or similar role within a 3-star or higher hotel/resort.
  • Prior experience working with property management systems and hotel booking software such as Maxial, Respax, Opera, Events Pro, etc.
  • Valid open driver's license and the legal right to live and work in Australia.
  • A current First Aid Certificate or willingness to obtain one.

As a key member of our team, you will have the opportunity to grow and develop your skills in a dynamic and supportive work environment. If you are a dedicated and service-oriented individual looking to make a difference in the hospitality industry while enjoying island life, we encourage you to apply.



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