Island Operations Manager
5 days ago
We are seeking an experienced Island Operations Manager to oversee the Front Office Administration and Reception operations at Kingfisher Bay Resort. This is a full-time position with a rotating roster, requiring the successful candidate to live on the island.
About the RoleThe Island Operations Manager will be responsible for coordinating frontline services, including Resort Porters, in the absence of upper management. This role will focus on delivering exceptional guest service in a fast-paced, team-oriented environment.
Key Responsibilities- Oversight of Front Office Administration and Reception operations
- Coordination of frontline services, including Resort Porters
- Providing exceptional guest service in a fast-paced environment
- Maintenance of accurate records and reports
- Previous experience in a similar role or transferrable knowledge and skills
- 2+ years of Front Office experience in a 3-star or higher Hotel/Resort
- Knowledge of property management systems
- Proficient in using hotel booking software (Maxial, Respax, Opera, Events Pro, etc)
- Self-motivation and ability to work independently
- Keen attention to detail and quick thinking
- A dedication to providing professional-level service
- Possession of a current First Aid Certificate or willingness to obtain one
- A valid open driver's license
- $1000 annual SeaLink Employee Travel Allowance
- Access to Worldwide ALL Hearts program
- 25% off resort dining, retail, and spa
- Access to Employee Training Programs
- Employee Award Programs
- Free island K'gari Explorer Tours
- Free ferry transfers to-and-from the island
- Access to the Sandbar pool and staff gym
K'gari (Fraser Island) is a World Heritage listed island off Australia's Eastern Queensland coast. We offer a unique and exciting opportunity to work in a beautiful and remote location, with access to stunning beaches, rainforests, and freshwater lakes.
As part of SeaLink Marine & Tourism, we are a team who go beyond what others will do and are invested in supporting our communities and customers. We aim to provide meaningful and sustainable employment opportunities that celebrate the diverse talents of our team members.
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