Banking Consultant

6 days ago


Browns Plains, Queensland, Australia ANZ Full time
About the Role

We're seeking a highly skilled Banking Consultant to join our Retail Banking team. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences and meeting the financial needs of our customers.

As a Banking Consultant, you'll be responsible for providing customers with a seamless banking experience, including transaction activities, needs-based conversations, and educating them on digital solutions. You'll work collaboratively with our team to deliver a high standard of customer service and ensure customers are satisfied and become strong advocates for ANZ.

You'll have the opportunity to work in a dynamic and supportive environment, where you'll be encouraged to grow and develop your skills. You'll be part of a team that's passionate about delivering on our Customer Promises and making a positive impact on our customers' lives.

Key Responsibilities
  • Provide customers with a seamless banking experience through transaction activities, needs-based conversations, and digital solutions.
  • Work collaboratively with our team to deliver a high standard of customer service.
  • Act as a role model and peer coach to deliver the best possible customer experience.
  • Contribute to a significant uplift in customer engagement and advocacy.
  • Ensure compliance with ANZ and branch policies and procedures.
What We're Looking For

We're looking for someone who is passionate about delivering exceptional customer experiences and has a strong understanding of compliance and customer service principles. You'll have excellent communication and interpersonal skills, and be able to work in a collaborative team environment.

You'll also have the ability to multi-task and be highly adaptable to change and ambiguity. If you're a customer-focused individual who is passionate about making a positive impact, we'd love to hear from you.

About ANZ

At ANZ, we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.

We're a diverse bunch at ANZ, and we're passionate about creating a workplace where everyone feels valued and supported. If you're looking for a challenging and rewarding role where you can make a real difference, we'd love to hear from you.


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