IT Infrastructure Development Lead

1 week ago

Sydney, New South Wales, Australia beBeeInfrastructure Full time $120,000 - $145,600
Job Overview

Seeking a results-driven Senior IT Infrastructure Specialist with expertise in building and enhancing IT infrastructure and service delivery capabilities.

Key Responsibilities:
  • Develop and manage the relationship with the managed service provider (MSP), ensuring performance reviews, service level compliance, and effective escalation management.
  • Evaluate MSP deliverables to guarantee they meet contractual, operational, and quality standards.
  • Collaborate with business leaders and stakeholders to identify IT needs and translate them into actionable infrastructure and service improvements.
  • Design, document, and implement IT support workflows, policies, and procedures to drive consistency and efficiency.
  • Oversee IT infrastructure initiatives, including network, cloud, and workplace technology solutions.
Required Skills and Qualifications:
  • Minimum 5 years' experience in IT support and infrastructure roles.
  • Minimum 3 years' experience managing MSP relationships and vendor performance.
  • Strong technical knowledge of IT infrastructure, networking, cloud, and workplace technologies.
  • Hands-on experience with business hardware lifecycle management.
  • Proven ability to design, configure, and enhance IT support models and workflows using service desk platforms (preferably Jira Service Management), automation tools, and monitoring systems.
What We Offer:

A dynamic work environment that fosters growth, innovation, and teamwork. Competitive compensation packages and opportunities for professional development.

Additional Information:

This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.

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