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Principal Client Architect

2 months ago

Sydney, New South Wales, Australia NTT DATA Full time

Job Overview

The Principal Client Architect is responsible for ensuring that all service aspects during a complex transition and transformation project are fully covered and the solution can be successfully delivered in alignment with the service delivery capabilities of NTT DATA and other involved parties.

Key Responsibilities

  • Participate in complex deals during the pre-sales phase for service design consultancy
  • Review the commercial proposal and Statement of Work to detect any flaw or misalignment with the NTT DATA delivery capabilities
  • Responsible for the service takeover strategy definition
  • Identify current service issues with the incumbent service provider
  • Define the service aspects that need to be gathered during a due diligence
  • Determine the knowledge transfer strategy
  • Define the quality acceptance criteria for the service transition
  • Ensure customer expectations will be met and aligned with the NTT DATA delivery capabilities including Monitoring, Patching, and Backup solutions
  • Adapt standard process when needed in order to cover customer requirements, always being aligned with the NTT DATA service delivery capabilities

Requirements

  • Ability to work in line with best practice in complex environments and within tight time constraints
  • Ability to work under pressure
  • Ability to build excellent working relationships with both internal and external stakeholders
  • Excellent communication and presentation skills
  • Ability to demonstrate conceptual technology knowledge
  • Bachelor's or equivalent degree
  • ITIL certifications
  • Relevant industry / technical certifications
  • Extended demonstrated experience gained in a similar position
  • Extended demonstrated experience gained within an IT environment and ITIL based Service Management
  • Extended demonstrated experience in Hosting and Managed Service Business
  • Extended demonstrated experience in Public Cloud and/or PCI compliance environments
  • Extended demonstrated experience in managing key accounts

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. We are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work.