Lead IT Infrastructure Support Specialist

7 days ago

Canberra, ACT, Australia beBeeInfrastructure Full time $200,000 - $230,000
Key Infrastructure Specialist Role

We are seeking an experienced IT Professional with a high level of skill and knowledge in infrastructure management to maintain, develop and improve our clients on-premises infrastructure and applications.

  • Maintain, monitor and alert services within the on-premise infrastructure and provide technical guidance during new technologies initiatives.
  • Work within a team as an established systems specialist to support end users and ensure seamless service delivery.
  • Follow established processes, releasing to the change control process verified, validated and documented enhancements to eliminate problems and proactively develop the service.
  • Recognize opportunities to improve performance against Service Level. Act as a point of escalation for other team members to resolve service delivery issues.
  • Works within the team or under guidance from the project manager with implementation of technical designs to meet service delivery requirements within own area of responsibility.
  • Take ownership in obtaining the information, evidence and data required to diagnose and resolve more complex problems (new and known), Escalates or gains support where appropriate.
  • Proactively analyse trends and reports on information (e.g. on performance service levels) in a timely manner to resolve problems, maintain and enhance service.

Key Responsibilities:

  • Installation, configuration, maintenance and troubleshooting of Windows Server Operating Systems.
  • Experience in Active Directory, Group Policy, DHCP, DNS, Windows Update Services and TCP/IP.
  • Experience in virtualisation technologies, dependencies and corresponding management tools such as Hyper-V, Switch Embedded Teaming, Failover Cluster Manager and SC-VMM.
  • Experience in load balancing technologies such as Kemp.
  • Experience in Storage Management such as SAN/NAS and RAID configurations.
  • Experience of Backup and disaster recovery methodologies using tools such as NetBackup.
  • Holds a level of working knowledge for PowerShell to automate administrative tasks and processes.
  • Has an understanding of hardware management including Installation, configuration, and maintenance of physical servers, server racks, cabling, and local power management.

Requirements and Experience:

  • AGSVA Security Clearance essential.
  • Experience in Defence or Government highly desirable.

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