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IT Support Specialist

2 months ago

Pinkenba, Queensland, Australia dormakaba Full time

Unlock Your Potential with dormakaba

We are seeking a highly skilled Service Delivery Operations Expert to join our team in Pinkenba. As a key member of our global IT operations, you will be responsible for delivering stable and performant IT services to our customers.

Key Responsibilities:

  • Process requests, develop problem solutions, and execute operational tasks in the day-to-day business.
  • Provide support to ensure the Technology Platform organization delivers stable and performant IT services.
  • Track, measure, and resolve incidents, problems, and changes, including development support of needed solutions.
  • Collaborate effectively with cross-functional teams to understand requirements, gather feedback, and contribute to the overall success of IT and OT projects.
  • Ensure compliance with standards, processes, service levels, and requirements.
  • Provide major incident support, on-site support, production site support, and 1st and 2nd Level infrastructure support for legacy infrastructures and global platforms in alignment with Service Owners within Global IT.

Requirements:

  • 4+ years' experience in IT Service Delivery & Infrastructure Operations.
  • Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience).
  • Flexibility to participate in occasional after-hours support and travel to nearby sister locations.

Desired Skills:

  • Experience working in global organizations and virtual teams.
  • Good technical and architectural knowledge.
  • Knowledge of IT service management frameworks (e.g. ITIL).
  • Good skills and background in IT technologies.
  • Strong communication skills.
  • Intercultural competency.
  • Structured working mode and analytical skills.

What You Can Trust in: A Fulfilling Workplace

Join a global industry leader and be part of our growth. Enjoy access to discounted health insurance, a VIBE Committee dedicated to staff engagement, and peer-to-peer recognition via our 'AAA' nominations and awards.

dormakaba is an equal opportunity employer committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.