Customer Support Specialist

4 weeks ago

Coffs Harbour City Council, Australia Philips International Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team in NSW. As a key member of our customer support team, you will be responsible for providing expert technical advice and support to our customers on the maintenance, installation, and servicing of our medical equipment.

Your primary focus will be on maintaining and developing robust customer relationships, ensuring that our customers receive the highest level of service and support. You will work closely with our sales team to provide technical support throughout the entire life cycle of our customer relationships.

Key Responsibilities
  • Providing best-in-class service, including technical support, corrective and preventative maintenance, repairs, commissioning, and installation of equipment and software upgrades.
  • Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships.
  • Managing and supporting technical escalations through to resolution, ensuring all stakeholders are continually updated on progress according to company process.
  • Determining the most cost-effective repair/solution to minimize customer downtime.
  • Working reasonable additional hours outside business hours as necessary to efficiently and effectively carry out the job role.
Requirements
  • Previous experience in customer-facing service engineering background within the medical equipment or Biomedical industry.
  • Experience with DXR, CT, and MRI would be advantageous.
  • Strong IT skills and the ability to work in a fast-paced environment.
  • A degree-level education or equivalent in Electronics, Electrical Engineering, or Biomedical Engineering.
  • A full AU driver's license and a Police Check will form part of the recruitment process.
About Philips

We are a health technology company committed to improving the lives of 2.5 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information, and Monitoring systems.

We are an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within.

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