Customer Support Specialist

4 weeks ago


Coffs Harbour City Council, Australia Philips International Full time
Customer Support Engineer

At Philips International, we're committed to improving the lives of 2.5 billion people by 2030. As a Customer Support Engineer, you'll play a critical role in delivering exceptional service to our customers, ensuring their medical equipment is running smoothly and efficiently.

Key Responsibilities:
  • Provide technical support and maintenance for our medical equipment, including software and hardware upgrades.
  • Actively participate in the sales process, providing expert technical support throughout the customer lifecycle.
  • Manage and resolve technical escalations, ensuring all stakeholders are updated on progress.
  • Determine cost-effective repair solutions to minimize customer downtime.
Requirements:
  • Previous experience in customer-facing service engineering, preferably in the medical equipment or biomedical industry.
  • Strong IT skills and ability to work in a fast-paced environment.
  • Degree-level education in Electronics, Electrical Engineering, or Biomedical Engineering.
  • A full AU driver's license and a Police Check will be required.
About Philips:

We're a health technology company dedicated to making a positive impact on people's lives. Our commitment to diversity and inclusion is reflected in our Reconciliation Action Plan and employee-led resource groups. We encourage applications from diverse backgrounds and will accommodate accessibility requests.



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