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Retail Operations Success Manager

3 weeks ago

Sydney, New South Wales, Australia beBeeGrowth Full time $120,000 - $200,000
Empowering Front-Line Workers Through Technology Platform
Safety and operational excellence are at the forefront of our mission to empower front-line workers. Our technology platform gives them a voice, while providing leaders with visibility to make informed decisions.
Key Responsibilities:
  • Drive success across high-potential accounts in Retail/Hospitality sectors.
  • Act as a trusted advisor to ensure customers maximize value from our platform.
  • Understand customer objectives, challenges, and industry-specific needs to drive success.
  • Own customer retention, reducing churn risk through proactive engagement.
  • Identify growth opportunities within existing accounts and collaborate with Sales teams to drive expansion.
  • Leverage deep industry knowledge to provide tailored insights and recommendations.
About You:
  • 10+ years of work experience, with 5+ years in a customer-facing role, ideally with Enterprise customers.
  • 3+ years of industry experience in Retail/Hospitality or managing Enterprise customers in those industries.
  • Strong ability to build executive relationships and drive business value for Enterprise customers.
  • A background in leveraging data to inform customer-facing and internal strategies.
What We Offer:
  • Equity with high growth potential and a competitive salary.
  • Flexible working arrangements and access to professional and personal training opportunities.