Retail and Hospitality Business Development Strategist
1 week ago
The ideal candidate will be responsible for driving business success across our highest opportunity accounts in the retail and hospitality sectors.
This includes acting as a trusted advisor, ensuring customers maximize the value of our platform, achieve their business goals, and continue to grow their partnership with us.
Key Responsibilities:- Serve as a strategic partner to a curated portfolio of enterprise customers, helping them adopt and maximize the value of our solutions
- Understand customers' business objectives, challenges, and industry-specific needs to drive success
- Own customer retention, ensuring renewals and reducing churn risk through proactive engagement
- Identify growth opportunities within existing accounts and collaborate with sales teams to drive expansion
- Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices
- Advocate for customers internally, influencing product development based on industry trends and customer feedback
- 10+ years of total work experience with at least 5+ years experience working in a customer-facing role, ideally with enterprise customers or within an enterprise-level organization
- 3+ years of industry experience in retail and hospitality or managing enterprise customers in those industries
- Strong ability to build executive relationships and drive business value for enterprise customers
- A background in leveraging data through various tools to inform and execute customer-facing and internal strategies
- Persuasion and presentation skills, with the ability to communicate up and down an organization
- Ability to actively listen, understand customer pain points and take action
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