Field Service Technician
1 week ago
Job Summary
We are seeking a highly motivated and skilled Field Service Technician to join our Technical Service team in NSW. As a key member of our team, you will be responsible for providing professional, efficient, and effective services to internal and external customers in all service aspects, including breakdowns, repairs, general maintenance, and installation.
Key Responsibilities
- Installation and Repair: Manage all on-site installation, repair, maintenance, and testing to ensure high-quality service delivery.
- Technical Support: Diagnose errors or technical problems and determine proper solutions to resolve customer issues.
- Customer Service: Provide exceptional service and support during field visits or dispatches, ensuring customer satisfaction and loyalty.
- Reporting and Documentation: Produce timely and detailed service reports to track progress and identify areas for improvement.
- Customer Relationship Building: Develop and maintain positive relationships with customers, understanding their needs and making recommendations to meet their requirements.
Requirements
- Technical Expertise: Possess a strong understanding of technical concepts and be able to apply them in a practical setting.
- Flexibility and Adaptability: Be willing to work flexible shifts and adapt to changing work schedules, including overnight travel to regional areas of NSW.
- Communication Skills: Possess excellent communication and interpersonal skills to effectively interact with customers and colleagues.
- Technical Tools and Applications: Familiarity with mobile tools and applications to efficiently manage tasks and data.
- Driver's Licence: Hold a current valid Driver's Licence to operate company vehicles.
Benefits
- Annual Birthday Gift Card
- Meal Allowance and Accommodation for Work-Related Regional Travel
- Site BBQs
- Wellness Wednesday Webinars
- Employee Assistance Program (EAP)
- Ongoing Training and Development Opportunities
- Employee Wellbeing Program
- Recognition of Service Awards
About Sika
Sika Australia is a well-established industry leader in the manufacturing of construction chemicals, servicing Construction, Industry, Marine & Mining divisions across Australia. As a global organization with subsidiaries in over 100 countries, we manufacture in over 400 factories with over 33,000 employees and an expanding team across Australia.
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