Technical Support Specialist

1 week ago

Sydney, New South Wales, Australia beBeeTechnical Full time $60,000 - $75,000

As a Technical Support Specialist, you will be responsible for delivering exceptional technical assistance to customers and IoT devices.

Job Overview

Transforming customer experiences through seamless technical support is at the core of our mission. As a key member of our team, you will play a vital role in ensuring the smooth operation of our products or services.

Your primary responsibilities include:

  • Providing first-line technical support to customers and IoT devices via phone, email, or in-person.
  • Responding to automated alerts and customer queries related to IoT devices by providing accurate and timely solutions for common hardware, firmware, connectivity, and software issues.
  • Escalating complex cases to higher-level support teams while maintaining open communication with customers.
  • Documenting customer interactions, issues reported, troubleshooting steps taken, and solutions provided in the ticketing system.

To excel in this role, you should possess strong knowledge of Microsoft Windows operating systems, Office 365 applications, and common desktop software applications. Excellent communication skills, both verbal and written, are essential for explaining technical concepts to non-technical users.

A strong problem-solving and troubleshooting ability, coupled with a methodical approach to issue resolution, are critical for success in this position. Additionally, a customer service-oriented attitude and commitment to providing exceptional support to end-users are highly valued.

Requirements
  • High school diploma or equivalent required; Bachelor's degree in Information Technology, Computer Science, or related field (preferred but not mandatory).
  • Previous experience in a technical support, customer service, or helpdesk role (experience with IoT devices is a plus).
  • Strong proficiency in using helpdesk ticketing systems and remote support tools.
Preferred Skills
  • Proficiency in scripting or programming languages such as Python or JavaScript.
  • Experience with device firmware updates and basic hardware diagnostics.
  • Understanding of audio visual and digital media devices, protocols, and formats.

  • Technical Support Specialist

    17 hours ago

    Sydney, New South Wales, Australia beBeeSupport Full time $90,000 - $110,000

    Job Title: Technical Support SpecialistJob Overview: We are seeking a skilled and motivated technical support specialist to join our team. As a technical support specialist, you will provide high-quality technical support to users across ANZ, ensuring that their technical needs are met in a timely and efficient manner.Key Responsibilities:

  • Technical Support Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeSupport Full time $70,000 - $80,000

    Technical Support SpecialistWe are seeking a skilled and customer-centric Technical Support Specialist to join our team. As the first point of contact for clients, you will be responsible for providing exceptional support and resolving technical issues in a timely and professional manner.

  • Technical Support Specialist

    5 days ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $88,146 - $92,309

    Job Title: Technical Support SpecialistJob DescriptionWe are seeking an experienced Technical Support Specialist to join our team. The successful candidate will provide technical assistance and support to a diverse audience, including staff, students, and key stakeholders.

  • Technical Support Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeetechnical Full time $80,000 - $110,000

    Technical Support SpecialistThis is a technical support specialist role based in Sydney. The position provides assistance and support to employees worldwide.

  • Technical Support Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeSupport Full time $100,000 - $120,000

    Job Opportunity: Technical Support SpecialistThis role is for an experienced technical support specialist to join our team in Sydney, Australia.Main Responsibilities:Provide top-tier service to clients through effective ticket management and issue resolution.Collaborate with other support team members globally to ensure seamless delivery of customer...

  • Technical Support Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeField Full time $120,000 - $130,000

    Technical Support SpecialistWe are seeking an experienced technical support specialist to provide on-site maintenance services and technical support to clients. As a technical support specialist, you will be responsible for ensuring that our clients' technical needs are met promptly and efficiently.Responsibilities:Provide technical support and maintenance...

  • Technical Support Specialist

    5 days ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $100,000 - $150,000

    Job Title: Technical Support SpecialistWe're seeking a highly skilled technical professional to join our team as a Technical Support Specialist. This role will involve working closely with clients to implement, support, and enhance their software products.The ideal candidate will have a strong background in software development and implementation, with...

  • Technical Support Specialist

    19 hours ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $45,000 - $65,000

    Job Title: Technical Support Specialist\About the Role:\We are seeking a skilled and experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to customers, troubleshooting complex technical issues, and collaborating with internal teams to resolve customer...

  • Technical Support Specialist

    4 days ago

    Sydney, New South Wales, Australia beBeeSpecialist Full time $100,000 - $150,000

    Job Title: Technical Support Specialist As a technical support specialist, you will be responsible for delivering exceptional service to our enterprise customers. You will work closely with internal stakeholders and vendors to facilitate the delivery of managed services and technical support for Cloud and Datacentre technologies. Key...

  • Technical Support Specialist

    2 days ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $120,000

    Job Title: Technical Support SpecialistWe are seeking a skilled and dedicated professional to join our customer support team as a Technical Support Specialist.This is a challenging role that requires strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service.In this position, you will be responsible...