Client Experience Manager

7 days ago

Bundaberg, Queensland, Australia beBeeClientCare Full time $50,000 - $70,000

Job Title: Client Care Professional

About the Role:

We are seeking a dedicated and results-driven customer service expert to deliver an exceptional client experience.

Key Responsibilities:
  • Welcoming clients and managing their experience for optimal outcomes
  • Scheduling and confirming appointments for clients
  • Providing administrative support to clinicians (audiologists/audiometrists)
  • Efficiently managing day-to-day operations of clinics, including opening and closing procedures
  • Managing clinic phone line and shared email inbox
  • Billing clients correctly and taking range of payments
  • Learning and competently using range of software and applications
Requirements:
  • Prior experience in face-to-face customer service and/or administration role
  • Passion for delivering amazing client experience
  • Great communication and active listening skills
  • Resilience, self-motivation and lots of energy
  • Excellent organisational and time management skills
  • Ability to work autonomously and effectively within team
  • Focus on results and best possible outcomes for both clinic and clients
  • Intermediate computer skills
  • Interest in learning about features and basic repair/maintenance of hearing aids
What's in it for you?
  • Competitive remuneration package including base salary plus monthly performance bonuses
  • Salary packaging options
  • Uniform Allowance
  • Paid Parental Leave
  • Access to discounts from over 500 retailers across Australia via Employee Enrichment Hub
  • Generous employee discounts on Sonova Products for yourself and your family
  • Online Wellbeing Centre & Employee Assistance Program (EAP)
  • Access to LinkedIn Learning Platform
  • Opportunity to grow and develop in role and beyond
  • Values driven and people-centered culture
  • Part of dynamic and supportive team with company that is at forefront of innovation in hearing industry
  • Genuinely rewarding role with purpose and meaning

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