Terminal Support Specialist

5 days ago

Melbourne, Victoria, Australia beBeeEftpos Full time $60,000 - $80,000
Key Responsibilities

The Field Services Technician will be responsible for providing technical and training support to clients at their premises. This includes installing, upgrading, replacing, and de-installing EFTPOS terminals.

  • Install, upgrade, replace, and de-install EFTPOS terminals.
  • Provide on-site training to merchants and ensure they are comfortable with the new equipment.
  • Manage and retain relationships with existing clients, ensuring their needs are met and their expectations exceeded.
  • Support merchants with any issues or queries they may have.
  • Coordinate and plan terminal rollouts, including managing stock levels and staging terminal configurations pre-roll out.
  • Assist in the management of assets and arrange for the return shipping of terminals to head office or third-party vendors.
Required Skills and Qualifications
  • Proven customer service experience, with a focus on building trust and confidence with clients.
  • Technical troubleshooting skills, particularly with computer and Point of Sale (POS) systems.
  • Excellent interpersonal and communication skills, with the ability to adapt to different personalities and situations.
  • Installation and repair experience with PC or EFTPOS systems.
  • Ability to multi-task and manage competing demands on time, prioritizing tasks effectively.
  • A valid driver's license is essential for this role.

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