IT Infrastructure Specialist

15 hours ago

Chatswood, Australia beBeeTechnical Full time $120,000 - $130,000
Job Title: Technical Support Manager

This role involves leading and supervising a team of technical support staff to ensure efficient resolution of operating issues, minimize downtime, and maintain service levels.

About The Job
  • Lead the corporate technical support team in resolving IT infrastructure, hardware, software, telecommunications, and business applications issues.
  • Develop and oversee technical documentation and standard operating procedures to enhance operational effectiveness.
  • Regularly assess and update operating procedures based on evolving business needs.
  • Analyze technical support performance to identify trends, problems, and improvement opportunities, and report findings to management.
  • Provide advanced troubleshooting and problem resolution for complex technical issues.
  • Collaborate with other support teams to escalate and resolve complex technical issues.
  • Address internal and external user inquiries regarding technical issues, providing expert guidance for resolution.
  • Participate in resource planning, technology rollouts, and special projects.
Requirements
  • 7+ years of IT support experience.
  • Bachelor's degree in Engineering, Computer Science, or equivalent experience.
  • Expertise in configuring and setting up workstations and laptops.
  • Advanced technical writing, documentation, and SOP development skills.
  • Proven ability to troubleshoot complex hardware, software, and infrastructure issues.
  • Strong leadership and people management abilities.
  • Excellent organizational, project planning, and change management skills.
  • Exceptional problem-solving skills, capable of guiding teams through complex technical diagnostics and issue resolution.
  • Superior written and verbal communication, interpersonal, and customer service skills.
  • Ability to travel occasionally (less than 25%).
Benefits
  • Opportunity to develop proactive solutions to improve the End User Experience.
  • Collaborative and dynamic work environment.

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