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Network Development Engineer, GCNA
1 month ago
About the Role
Amazon Corporate Services Pty Ltd is seeking an experienced Network Development Engineer to drive the operations of one of the world's largest and complex networks. As a key member of our team, you will be responsible for maintaining quality and reliability while developing innovative ways to operate our network.
Key Responsibilities
- Provide critical on-shift network operations support to Amazon.com customers to diagnose and respond to large-scale events.
- Support and maintain our next generation networks.
- Deliver simple, sustainable, and repeatable solutions and processes.
- Partner with our broader Technical Operations organization to reduce operational burden.
- Work closely with our broader Network Engineering & Deployment teams to ensure operational readiness for new deployments.
- Drive standards across the network and ensure that we are fully compliant to those standards and policies.
- Participate and drive impact mitigation during large-scale events utilizing an established Event Management process.
- Drive event deep dives for large-scale events, deliver high-quality documentation for the events, and drive corrective actions to completion.
- Improve our detection mechanisms by designing and implementing new alerts.
- Identify and troubleshoot recurring platform issues for full resolution.
- Create and review documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc.
- Troubleshoot interconnectivity issues, including troubleshooting of network device configuration and low-level application interaction.
- Identify and drive opportunities to repeatable tasks through creation and maintenance of scripts and tools.
- Effectively contribute towards hiring and developing others in the team.
Requirements
- 2+ years of experience in a large-scale network operations environment.
- Excellent IP fundamentals and extensive experience in the application and troubleshooting of IP.
- In-depth knowledge of and experience with major platforms; specifically Juniper: MX/EX platforms including all compatible supervisory and line cards for these platforms.
- Experience with one or more of the following and concepts: flow control, UDP, HSRP/VRRP/GLBP, DNS, ARP, HTTP, SSL, STP, Trunking, & Port Channeling, IPsec, and TLS.
- Flexibility to support follow-the-sun shifts and on-calls (including weekends/Public holidays).
Preferred Qualifications
- Experience in large-scale network implementations and support.
- Experience in working on a Linux/Unix environment.
- Scripting in Python or Shell.
- Experience in dealing with customers during problem resolution.
- Experience with IT best practice frameworks (ITIL, COBIT) and Operational Excellence concepts or methodologies is a plus.
