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Care Coordination Specialist
3 weeks ago
This role is for a Care Coordination Specialist to work as an Onboarding Concierge in a multidisciplinary practice that focuses on coordinated, patient-centered care.
The ideal candidate will have strong organisational and time management skills, as well as excellent communication abilities.
The successful applicant will be responsible for managing inbound referrals, triaging veterans into the most appropriate patient journey, and conducting eligibility checks. They will also book consultations with doctors, nurses, and specialists, ensuring accuracy and clear communication with veterans.
Key Responsibilities- Manage inbound referrals via online forms, phone, and email.
- Triage veterans into the most appropriate patient journey and conduct eligibility checks.
- Book consultations with doctors, nurses, and specialists, ensuring accuracy and clear communication with veterans.
- Collaborate with internal and external stakeholders to develop and refine healthcare pathways.
- Record onboarding steps and maintain accurate documentation in software.
- Provide proactive follow-up to minimise lost leads and ensure timely access to care.
- Produce weekly reports on onboarding activities and KPIs.
- Ensure compliance with confidentiality, privacy, and healthcare standards.
- Previous experience as a medical receptionist, administrator, or in a healthcare/veteran-focused setting.
- Strong understanding of medical terminology and healthcare practices.
- Proficiency in software and Microsoft Office Suite.
- Excellent organisational, time management, and multitasking skills.
- A compassionate, patient-centred approach with strong communication abilities.
- Excellent interpersonal and customer service skills.
- Ability to manage competing priorities in a fast-paced environment.
- Full working rights in Australia.
