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Senior Life Insurance Case Manager Opportunity
2 weeks ago
This is an exciting opportunity for a skilled Claims Manager to join our organization and lead a portfolio of complex life insurance claims.
The successful candidate will have experience managing claims end-to-end, developing strategies to drive sustainable outcomes, and communicating professionally with customers to ensure they feel informed and cared for throughout their claims journey.
- Main Responsibilities:
- Manage and assess a portfolio of claims, developing and implementing case management strategies to drive sustainable outcomes.
- Communicate professionally with customers, providing timely updates and transparent decisions to ensure customer satisfaction.
- Hold a Delegation of Authority (DA) with consistent pass QA outcomes in their portfolio.
- Adhere to all claims-related regulatory and compliance requirements, recognising, categorising, and prioritising claims in accordance with business needs.
- Work collaboratively with stakeholders to establish and maintain relationships with Claimants and other key partners.
- Prioritise work in a changing environment, managing multiple tasks and deadlines effectively.
- Experience managing life insurance claims, ideally with 3+ years' experience within a Group Insurance environment.
- Hold a DA across all Group product lines or be willing to obtain one.
- Sound understanding of relevant legislation, policy definitions, and the claims assessment process.
- Proven ability to interpret complex information and make evidence-based, defensible decisions.
- Strong communication skills, with the ability to explain outcomes clearly and support customers with empathy.
- A comprehensive benefits package, including life insurance benefits and generous paid parental leave.
- Access to employee assistance programs, medical support, volunteer leave, and study assistance.
Our organization is a leading provider of insurance, annuities, employee benefits, and asset management services to individual and institutional customers.
We are guided by our purpose: to help our colleagues, customers, and communities create a more confident future.
