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Sydney Customer Experience Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeService Full time $60,000 - $85,000

Customer Service Role Overview:

  • We are seeking a Customer Service Representative to join our team in Sydney, Australia.
  • The successful candidate will be responsible for delivering exceptional customer service and support to patients preparing for admission.
  • You will handle inbound patient calls, guide patients through preparation requirements, maintain accurate patient records, coordinate with clinical teams, and provide empathetic support while maintaining confidentiality.
  • Key qualifications include strong communication skills, natural empathy, attention to detail, ability to multitask, comfort with computer systems, and understanding of confidentiality requirements.

What We're Looking For:

  • 1-2 years of customer service/success experience, ideally in digital advertising, e-commerce, or automotive.
  • Strong communication skills with a customer-first approach.
  • Proficiency in CRM platforms like Salesforce.
  • A knack for data analysis to support client goals.
  • Excellent organisational skills and the ability to multitask effectively.
  • Comfort working independently and collaboratively with various teams.

Our Work Environment:

  • We welcome discussing your flexibility needs during the hiring process.
  • We offer flexible work options that vary by role and team.

Why Choose Us:

  • We encourage applications from diverse individuals as we recognise the importance and value of different perspectives.
  • We commit to a safe, respectful, and inclusive workplace where you can bring your whole self to work and perform at your best.