
Senior Store Operations Director
4 days ago
Role Summary:
">This leadership position drives retail operations across Australia and New Zealand, overseeing 10 stores in the region.
">The National Retail Manager plays a pivotal role in enhancing store performance through ongoing training, coaching, and development, ensuring seamless alignment of retail practices and customer experiences across all locations.
">Responsibilities include leading by example in store operations and customer service excellence, supporting store managers in their growth and team development, and fostering consistent high-quality brand experiences.
">Additionally, this role involves driving sales and KPI performance, analyzing store performance, and implementing strategic improvements to stay ahead in a competitive market.
">Key Responsibilities:
">- Lead by example in store operations and customer service excellence.">
- Support store managers in their growth and team development.">
- Ensure all stores deliver a consistent and high-quality brand experience.">
- Align retail practices and customer experience across all locations.">
- Drive sales and KPI performance across Australia and New Zealand.">
- Analyze store performance and implement strategic improvements.">
- Oversee budgets, sales planning, and operational reporting.">
- Represent store needs and insights within the organization.">
- Collaborate with HR on recruitment, training, and team development initiatives.">
About You:
">- A proactive leader with a hands-on approach.">
- Comfortable switching between strategic planning and day-to-day operations.">
- Results-focused and passionate about delivering exceptional customer experiences.">
- Strong communicator with excellent people and leadership skills.">
- Organized and efficient, with solid project and time management abilities.">
- Willing to travel regularly to support stores across both countries.">
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