Duty Manager
1 month ago
The Duty Manager plays a vital role in ensuring the day-to-day operations of our venue are run efficiently and effectively. Reporting to the Venue Manager, you will be responsible for developing and maintaining excellent customer service standards, while ensuring compliance with all club legislation, policies, and procedures.
Key Responsibilities- Manage daily operations, including presentation, security, monetary control, stock control, food and beverage, and customer service
- Develop and maintain customer service standards, ensuring a high level of service is delivered to members and guests
- Comply with all club legislation, policies, and procedures, including responsible service of alcohol and conduct of gaming
- Lead an effective team in delivering outstanding service on a consistent basis, in line with our values
- Maintain effective communication with all key stakeholders, including operations manager, floor staff, chefs, and management team
- Actively drive and support Work, Health, and Safety Compliance activities
- Lead training and development for all staff
- Possess passion for delivering excellent customer experiences
- Previous experience in successfully managing a hospitality operation, preferably in boutique venues
- Outstanding behavioral and interpersonal skills
- Effectively delegate to all staff
- Highly organized with strong communication and personal skills
- Experience in working under pressure in a fast-paced environment
- Current RSA, RCG, and Advanced RCG certifications
- Current First Aid, CPR, and Advanced Resuscitation certificates
- Flexibility and availability to work a 7-day rotating roster, including weekends and public holidays
- Relevant Diploma/Degree qualification is desirable
- 5 weeks annual leave
- Free duty meals
- Above Award salary
- Birthday leave
- Dynamic, energized management team focused on success
- Free gym membership at Norths Fitness
- Access to meaningful training and career development opportunities
- Work for a club that continues to reinvent its relevancy to its local community
At Norths Collective, we are passionate about connecting our community, and this starts with our people. If you are a motivated and experienced hospitality professional looking for a new challenge, please submit your resume today.
", "company": "Norths Collective"}-
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North Sydney Council, Australia Norths Collective Full time{"title": "Duty Manager", "description": "About the RoleThe Duty Manager plays a vital role in ensuring the day-to-day operations of our venue are run efficiently and effectively while maintaining excellent service for our members and guests.As a passionate people leader, you will develop our staff, maintain excellent communication with our people and...
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North Sydney Council, Australia Norths Collective Full time{"title": "Duty Manager", "description": "About the RoleThe Duty Manager plays a vital role in ensuring the day-to-day operations of our venue are run efficiently and effectively. Reporting to the Venue Manager, you will be responsible for ensuring the best service for our members and guests.Key ResponsibilitiesManage daily operations of the club, including...
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