Duty Manager

3 weeks ago


North Sydney Council, Australia Norths Collective Full time
About the Role

The Duty Manager plays a pivotal role in ensuring the day-to-day operations of our venue are run efficiently and effectively, while delivering exceptional service to our members and guests.

Key Responsibilities
  • Oversee daily operations, including presentation, security, monetary control, stock control, food and beverage, and customer service
  • Develop and maintain customer service standards, ensuring a high level of satisfaction among our patrons
  • Ensure compliance with all club legislation, policies, and procedures, as well as responsible service of alcohol and conduct of gaming
  • Lead an effective team in delivering outstanding service, aligned with our values and mission
  • Maintain effective communication with key stakeholders, including operations manager, floor staff, chefs, and management team
  • Drive and support Work, Health, and Safety Compliance activities
  • Lead training and development initiatives for staff
Requirements
  • Possess a passion for delivering exceptional customer experiences
  • Previous experience in successfully managing a hospitality operation, preferably in boutique venues
  • Outstanding behavioural and interpersonal skills
  • Ability to effectively delegate tasks to staff
  • Highly organized, with strong communication and personal skills
  • Experience working under pressure in a fast-paced environment
  • Current RSA, RCG, and Advanced RCG certifications
  • Current First Aid, CPR, and Advanced Resuscitation certificates
  • Flexibility to work a 7-day rotating roster, including weekends and public holidays
  • Relevant Diploma/Degree qualification desirable
Our Benefits
  • 5 weeks annual leave
  • Free duty meals
  • Above Award salary
  • Birthday leave
  • Dynamic management team focused on success
  • Free gym membership at Norths Fitness
  • Access to meaningful training and career development opportunities
  • Work for a club that reinvents its relevancy to the local community

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