Imaging Support Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomer Full time $65,000 - $75,000

Imaging Support Specialist

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  • Job Description:

    We are seeking a dedicated and detail-oriented Imaging Support Specialist to join our team. In this role, you will be the first point of contact for patients and healthcare providers, responding to phone and email enquiries with professionalism, empathy, and efficiency.

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Key Responsibilities:

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  • Respond to patient and healthcare provider inquiries in a timely and professional manner.

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  • Accurately book and manage imaging appointments, ensuring correct preparation instructions are communicated clearly to patients based on procedure type.

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  • Build and maintain strong relationships with referring doctors and clinics, facilitating the efficient flow of information and timely coordination of patient bookings.

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  • Update records, verify details, and ensure data accuracy in compliance with privacy and confidentiality requirements using internal booking and patient management systems.

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  • Handle challenging or sensitive enquiries with a calm and solutions-focused approach, escalating to senior staff or clinical teams when necessary.

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  • Work closely with other team members, imaging clinics, and administrative staff to maintain smooth operations and deliver a seamless patient journey.

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Requirements:

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  • Proven experience in a high-volume call centre or healthcare administration role (medical imaging or allied health experience highly regarded).

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  • Excellent communication skills – both written and verbal – with a strong focus on customer service and patient care.

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  • Ability to multitask and remain calm under pressure in a fast-paced environment.

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  • High level of attention to detail and organisational skills.

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  • Tech-savvy with the ability to quickly learn internal systems and navigate electronic booking tools.

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  • Strong understanding of patient confidentiality and a commitment to upholding ethical standards in a healthcare setting.

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  • A proactive, positive team player who contributes to a supportive and respectful workplace culture.

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What We Offer:

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  • Structured onboarding and training program tailored to help you succeed in your role.

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  • Opportunities for ongoing professional development and career growth within a national healthcare network.

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  • Access to employee well-being programs including mental health support, EAP services, and wellness initiatives.

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  • Flexible work arrangements and a collaborative, values-driven team environment.

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  • Part of an organisation that puts patients first and is committed to clinical excellence.

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