API Support Specialist

2 days ago

Sydney, New South Wales, Australia beBeeSupport Full time $90,000 - $110,000

About Us

We empower our customers and partners to change people's lives for the better by delivering innovative products and technology solutions.

Our Solutions team is looking for an API Support Specialist to improve API onboarding and support processes, and enhance API adoption with customers and partners.

The ideal candidate will establish efficient processes and documentation to onboard and train API users, improving the value and experience of our APIs.

This role plays a crucial part in our move to Apigee and providing a significant uplift in our developer documentation portal.

This is a permanent role based in Sydney.

Key Responsibilities:

  • Engage with internal stakeholders and external customers/partners on technical support analysis and resolution
  • Utilise Zendesk support ticketing system to support customers
  • Support existing and new API products used by customers and partners
  • Analyse and troubleshoot API request/responses, data payloads and/or workflow related issues
  • Identify API consumption patterns leading to service degradation and provide actionable insights
  • Create and update documentation for knowledge articles and FAQs
  • Partner with Product & Technology team as points of escalation for expertise on API integrations

Requirements:

  • Experience in IT support within an integration context
  • Prior experience working with APIs and data integration
  • Tertiary qualifications in Information Technology or Computer Science
  • Desirable skills: OAuth, OpenID, Postman, Swagger, query writing, scripting or programming languages
  • Excellent written and verbal communication skills

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