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Hearing Care Expert Wanted
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We are seeking an experienced professional to join our team as a Customer Care Specialist. As the primary point of contact for clients across Australia and New Zealand, you will engage with new and existing clients, support operational activities, and deliver exceptional customer service with every interaction.
Key Responsibilities:- Making proactive outreach calls as part of promotional campaigns to enhance client relationships
- Handling a high volume of inbound calls from clients with empathy, accuracy, and professionalism to ensure seamless communication
- Booking and managing appointments using our CRM and internal systems to optimize clinic operations
- Following up on leads generated from direct marketing initiatives and rebooking lapsed clients to maintain strong client relationships
- Accurately updating client records and ensuring all information is properly documented to maintain data integrity
- Excellent verbal and written communication skills with the ability to adapt to each client's unique needs
- Strong experience working in fast-paced, target-driven environments with a focus on delivering results
- High proficiency with CRM platforms and confident navigating multiple systems to streamline processes
- Strong organizational skills and attention to detail to ensure accuracy and efficiency
- Ability to thrive in a collaborative, customer-centric culture that values teamwork and excellence
- A comprehensive onboarding program with ongoing training and coaching to ensure success
- Monthly and quarterly performance-based incentives to recognize and reward outstanding achievements
- A dynamic, inclusive, and fun work environment that fosters growth and development
- Access to exclusive discounts and wellness benefits through our rewards program
