Banking Consultant
2 days ago
At ANZ, we're committed to improving the financial wellbeing and sustainability of our customers. Our mission is to provide exceptional customer experiences through innovative banking solutions.
About the RoleAs a Banking Consultant, you'll play a key role in delivering seamless branch experiences for our customers. You'll be responsible for meeting each customer's end-to-end banking needs, providing needs-based conversations, and educating them on digital solutions.
Key Responsibilities- Provide exceptional customer service and support
- Act as a role model and peer coach to deliver the best possible customer experience
- Contribute to a significant uplift in customer engagement and advocacy
- Support bank programs and initiatives
- Ensure compliance with ANZ and branch policies and procedures
To succeed in this role, you'll need:
- Exceptional customer focus and retail experience
- Experience in using digital channels and promoting technology
- Ability to multi-task and adapt to change and ambiguity
- Excellent communication and interpersonal skills
At ANZ, we're committed to providing a supportive and inclusive work environment. We offer a range of benefits, including access to health and wellbeing services and discounts on selected products and services. We're proud to be an equal opportunities employer and welcome applications from everyone.
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