Service Desk Specialist

1 day ago

Melbourne, Victoria, Australia beBeeIdentity Full time $80,000 - $120,000

Job Title: Service Desk Specialist

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At a leading IT services company, we pride ourselves on creating an environment that fosters growth and innovation. We are committed to being a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia, with an outstanding eNPS score of 68.

We are seeking an experienced Service Desk Specialist to join our team. This role will ensure the secure and timely management of user identities and access across Active Directory (AD), Entra ID, and Microsoft 365 environments.

Responsibilities:
  • User Management: Create, modify, and disable user accounts in Active Directory and Entra ID.
  • Manage group memberships and permissions based on role-based access controls.
  • Handle onboarding/offboarding tasks and related checklists.
  • Perform information updates such as name, department, or manager changes.
  • Troubleshoot and resolve issues related to mail flow, distribution groups, shared mailboxes, and calendar sharing.
  • Implement mailbox permissions, forwarding, and aliases.
  • Support Exchange Online configurations and identity synchronization.
  • Manage licensing and provisioning through Microsoft 365 Admin Center and PowerShell.
  • Assist with Multi-Factor Authentication (MFA) configurations and self-service reset tools.
  • Monitor access policies, conditional access, and compliance rules.
  • Escalate security risks or anomalies related to identity or email.

Key Skills and Qualifications:

  • Extensive experience in a service desk or identity administration role.
  • Hands-on experience with Active Directory, Entra ID/Azure AD, Microsoft 365 Admin Portal, and Exchange Online.
  • Experience with PowerShell scripting for user and mailbox administration.
  • Strong understanding of identity lifecycle management.
  • Excellent communication skills, with the ability to convey complex information to both IT and non-IT stakeholders.
  • Detail-oriented with high accuracy and ability to meet deadlines.
  • Adaptability to rapidly changing environments and managing ambiguity.
  • Strong interpersonal skills, curiosity, and team-oriented mindset.

Benefits:

  • Extensive training and development opportunities.
  • Discounts and benefits to maximise your money.
  • Choice of IT equipment and access to cost-price tech for personal needs.
  • Fun team events fostering engagement and culture.

We celebrate diversity and encourage all qualified candidates to apply.

Additional Details:
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: IT Services and IT Consulting

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