Service Desk Analyst
2 weeks ago
Windows 10 / O365 / Active Directory
- 3 Month Contract - Hourly Rate
- Melbourne Based / Hybrid Working Arrangements
**The Role**:
Our client is a Global Professional Services organisation on the lookout for a Service Desk Analyst to join their team on a 3 Month Contract.
- Windows 10 / O365 / Active Directory
- 3 Month Contract - Hourly Rate
- Melbourne Based / Hybrid Working Arrangements
The services provided by the IT Support Specialist team includes, ad-hoc end user support via Service Desk, desktop support via the Service Desk or in person, systems operations, records administration and first and second level technical support.
**Your Responsibilities**:
- Assisting Partners and staff with any problems and queries regarding the use of IT hardware, software and other equipment
- Technical troubleshooting and problem resolution
- Various network and administrative tasks: upgrades, rollouts, documentation, floor walking, office moves, etc
- AV and VC setup and assistance
- 1st and 2nd level phone support
- Incident management (ITIL framework, root cause analysis, continuous improvement)
- Hardware support
- Asset management (ITIL framework, data integrity and records maintained).
**About You**:
- Exceptional customer service skills
- Experience in Windows 10, MS Office 365, MS Teams and Teams Calling
- Document management system experience
- Strong technical troubleshooting skills
- Service Desk and audio-visual experience
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