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Product Specialist

2 months ago

City of Canning, Australia Komatsu America Corp. Full time
Job Summary

We are seeking a highly skilled Product Specialist to join our team at Komatsu America Corp. as a Technical Support Engineer. In this role, you will be responsible for providing technical customer support for AHS software and related components in a timely and quality assured manner.

Key Responsibilities
  • Provide technical customer support through task assigned processes using updates, testing, and QA methods to ensure product functionality.
  • Diagnose root cause of problems, troubleshoot issues, and repair within SLA timeframes.
  • Daytime telephone support to resolve system issues effectively and efficiently.
  • Successfully connect to client site to verify and reproduce the problem to diagnose root cause.
  • Document functionality clearly and concisely.
  • Participate in ad hoc projects as required.
Requirements
  • Tertiary qualifications in Mining, Engineering, or IT-related field.
  • Sound computer skills with knowledge of computing languages such as C, C++, SQL, and/or scripting languages plus Linux/Unix systems.
Preferred Qualifications
  • Knowledge of mining operations.

Komatsu America Corp. is an Equal Opportunity Workplace. All qualified applicants will receive consideration for employment without regard to gender, race, age, disability, sexual orientation, or religion.