Service Specialist

5 days ago

Newcastle, New South Wales, Australia beBeeService Full time $98,765 - $123,456

Medical Imaging Service Specialist

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This is an exciting opportunity for a customer-oriented professional to join our team in NSW North. As a Medical Imaging Service Specialist, you will be responsible for servicing medical equipment across the region, working with Digital Xray and Image-Guided Therapy product portfolios.

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Key responsibilities include:

  • Maintaining and developing robust customer relationships through expert technical advice on maintenance, installation, and servicing of medical equipment (software & hardware) in line with regulations and policies.
  • Providing exceptional service to customers through collaborative work with the wider organisation, including corrective & preventative maintenance, commissioning & installation of equipment, and software & hardware upgrades.
  • Taking a lead in managing and supporting technical escalations through to resolution, ensuring all stakeholders are continually updated on progress according to company process.
  • Providing best-in-class service to customers with technical support, maintenance, and repairs on equipment by determining the most cost-effective repair/solution to minimize customer downtime.
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To succeed in this role, you will bring previous experience in customer-facing service engineering roles. Familiarity with medical equipment like Xray, IGT or Angiography is desirable, but candidates from various industries are welcome.

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A degree-level education or equivalent experience in Electronics, Electrical Engineering, Biomedical Engineering, or experience as an Engineer in the Australian Defence Force specializing in Communications Electronics, RADAR, Instrumentation or Avionics is required. Strong IT skills and the ability to work in a fast-paced environment are also essential.

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This is a critical customer-facing role that requires strong communication and interpersonal skills. You will need to hold a full AU driver's license and already have Australian working rights.

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About us:

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We are a health technology company committed to improving lives through innovation. We strive to make the world healthier and more sustainable through cutting-edge healthcare solutions. Do you want to do meaningful work that makes a difference?

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