Lead Concierge Professional

4 days ago

Perth, Western Australia beBeeProfessional Full time $68,000 - $88,000

We are seeking a seasoned professional to lead our Concierge team with exceptional service delivery and strong problem-solving skills.

About the Role

The ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and possess a positive attitude towards providing outstanding customer experiences.

Main Responsibilities:

  • Handle guest inquiries and concerns promptly and professionally.
  • Maintain a strong presence in the hotel lobby during peak periods and ensure seamless meet-and-greet procedures for VIP guests.
  • Collaborate with teams to provide exceptional service that exceeds customer expectations, while keeping daily reports and logs up-to-date.
  • Adhere to hotel policies and safety procedures, prioritising the safety and well-being of staff and guests.

Requirements:

  • Strong problem-solving skills with attention to detail.
  • Effective time management and ability to work well under pressure.
  • Positive team player with leadership and mentoring abilities.
  • Skilled in fostering a collaborative and supportive work environment.
  • C Class (manual and automatic) driver's license for Western Australia.

Benefits:

  • Discounted on-site parking.
  • Complimentary meal while on shift.
  • 50% discounted food and beverages across all properties.
  • Discounted accommodation across worldwide Pan Pacific Hotels Group properties.

How to Succeed

  • Develop your career within a rapidly growing international hotel brand.
  • Empower your associates to grow and develop their skills.
  • Prioritise creating a safe workplace aligned with core values.
  • Recognise team talent as key to success.

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