Information Technology Specialist
1 week ago
Job Description
">The role of a Technical Support Officer is to provide technical support and maintenance for the library's technology systems. This includes hardware and software for systems such as the Library Management System, apps, telephony and communication platforms, printing and copying, RFID, networks, devices, and eResources.
">The successful candidate will be responsible for managing help desk and service tickets with external vendors of library systems and internally with Digital and Information Services on behalf of Library Services.
">Duties include developing and maintaining technical documentation of integrations, architecture, procedures, and work instructions to ensure quality processes that are consistent and repeatable.
">Additionally, the Technical Support Officer will assist in the development, distribution, and support of new or amended library-specific and organisation-wide hardware, software, and systems, including upgrades and migrations.
">About You
">To be considered for this role, you must possess a mandatory Diploma in Information Science, Information Technology, or other relevant qualification, or equivalent experience.
">You will have demonstrated experience in a library services or information technology services environment as well as strong communication, project management, prioritization, and organization skills with demonstrated ability to respond to emerging issues and plan, coordinate, and deliver outcomes for projects.
">A current C Class Driver's Licence is also desirable.
">Our Culture & Employee Benefits
">Council is committed to creating an inclusive, culturally diverse, healthy, skilled, and dedicated workplace culture. As an employee, you will enjoy a range of benefits and working styles to suit you.
">We offer wellbeing initiatives, flexibility, and extras such as salary packaging options, superannuation, and leave loading.
">How to Apply
">To apply, please submit a 1-2 page cover letter demonstrating your ability to fulfill the mandatory and desirable requirements on the Position Profile, along with a current resume or curriculum vitae.
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