
Tenancy Manager
7 days ago
Role Overview:
">- ">
- The Housing Officer will oversee tenancy management in the SAHF program, focusing on">
showing properties to prospective tenants and maintaining contact as required,">
">monitoring rent payments, arrears, voids, and vacancies; ensuring remedial activities are commenced,">
">conducting rent reviews for social housing tenants and affordable rental housing tenants,">
">receiving maintenance requests, initiating work orders, and liaising with the Asset Management Team,">
">responding to complaints within policy and procedures,">
">and providing accurate and timely information to stakeholders.
">">Key Responsibilities:
">- ">
- Delivering high-quality customer service to tenants,">">
- Maintaining accurate and up-to-date records,">">
- Working effectively within a team structure,">">
- Meeting set Key Performance Indicators (KPIs),">">
- Utilizing Microsoft Word and Excel software,">">
- And holding a valid Driver Licence.">">
Requirements:
">- ">
- Experience in social housing tenancy management or transferable skills,">">
- Ability to work independently and as part of a team,">">
- Commitment to delivering excellent customer service,">">
- Strong organizational and time-management skills,">">
- Effective communication and interpersonal skills,">">
- Capacity to meet set deadlines and KPIs,">">
- And proficiency in using Microsoft Office Suite.">">
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