Leading Maintenance Expert

4 days ago

Perth, Western Australia beBeeTechnical Full time $120,000 - $140,000
Job Description

The Maintenance Technical Support Engineer is a pivotal role within our organization, responsible for providing expert technical support and maintenance services to our clients. This position will be co-located with the client in their Technical Remote Operations Centre (TROC), where you will work closely with the client team to assess and resolve faults and failures.

As a key member of our service support team, you will be responsible for monitoring the system via various tools and technologies to identify potential issues before they become major problems. You will also review client-initiated tickets to ensure that all necessary information has been provided, and then triage these tickets to determine the initial action required to resolve the issue.

Excellent communication and problem-solving skills are essential for this role, as you will need to coordinate with Level 2 and Level 3 teams to ensure timely response and resolution of client issues. Additionally, you will contribute to the improvement of our services by proposing innovative features and solutions that add value for our clients.

Required Skills and Qualifications
  • Strong technical background in electrical, electronic, automation, computers, software or telecommunication engineering.
  • Good knowledge of railway signalling systems, SW and HW.
  • Experience with railway operations such as ERTMS/ETCS, CBTC, Interlocking, ATP Systems.
  • Familiarity with Australian Railway Safety standards.

A strong technical background and relevant experience are essential for this role, as you will be working with complex systems and technologies to provide expert technical support and maintenance services.

Benefits
  • 18 weeks paid parental leave.
  • Free gym membership.
  • Purchased annual leave and a novated leasing scheme.
  • Independent and confidential wellbeing support for you and your family.
  • Investment in your development through award-winning learning.
  • Competitive package recognizing your performance and potential.

We offer a range of benefits to support your well-being, career development, and financial stability. Our goal is to create a positive and supportive work environment that allows you to thrive.

Others

We celebrate diversity and are committed to creating an inclusive workplace for everyone. Our company culture is agile, inclusive, and responsible, where diverse people are offered excellent opportunities to grow, learn, and advance in their careers. We believe in the importance of teamwork, collaboration, and open communication to achieve our goals and deliver exceptional results.

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