Relocation Specialist

2 weeks ago

City Of Kalamunda, Australia beBeeRelocation Full time $60,000 - $87,000
About Relocation Specialist Role

This role is focused on ensuring services are delivered in accordance with contractual requirements.

The position supports Regional and RSC Management with day-to-day management of the Defence Account, including reporting, invoicing, and presentation to Clients, Customers, and Providers.

  • Develop strong relationships with Providers, establishing mechanisms for review and promoting innovative solutions to ensure successful delivery of contract requirements.
  • Hold a working knowledge of contractual documentation relating to RS Providers, including SOR and Minimum Standards.
  • Understand the culture of key clients and ensure swift response and resolution of any service delivery issues.
  • Promote and encourage a safe working environment, assisting in ensuring a fit-for-purpose move by conducting safety conversations and gaining customer satisfaction.
  • Liaise with Case Managers and Leadership team regarding any/all day-to-day service issues.

To be successful in this role, you will need:

  • Demonstrated ability to maintain a high level of accuracy and attention to detail with the ability to deal with sensitive information and work autonomously.
  • Spatial estimation skills combined with a good understanding of industry loading, packing, and handling practices.
  • Customer service experience displaying empathy, patience, and listening skills.
  • Knowledge of the Transitions industry and terms such as notices, loads, volumes, etc.
  • Ability to establish and maintain effective support and rapport with personnel at all levels.
  • Strong stakeholder engagement skills, with the ability to maintain positive relationships and influence.

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