Operational Services Manager

6 days ago

Brisbane, Queensland, Australia beBeeOperations Full time $90,000 - $120,000

Key Responsibilities

This role oversees operational functions critical to the growth and efficiency of the organisation.

The Operations Manager is responsible for ensuring the smooth operation of services, including rostering support workers, timesheet reconciliation, invoicing, HR compliance, business process optimization, and accreditation.

Operational Support

The Operations Manager will oversee operational support for multiple locations, ensuring the effective integration of systems and processes.

Service Delivery

The Operations Manager is responsible for managing service delivery, ensuring that all services are provided in accordance with organisational policies and procedures.

Business Process Analysis and Optimization

The Operations Manager will conduct regular business process analysis to identify areas for improvement, and lead efforts to re-engineer processes to optimise operations and improve overall service delivery.

System Management and Transition

The Operations Manager will oversee the migration of participants onto a new participant management system, ensuring smooth data migration and participant tracking.

Skill Requirements

  • Experience: Proven experience in operational management, preferably in the healthcare sector, with a focus on rostering, invoicing, and HR compliance.
  • Software Proficiency: Proficiency in accounting software, Microsoft Office, and other relevant systems.
  • Business Process Expertise: Strong skills in business process analysis and re-engineering to optimise operations.
  • Compliance Knowledge: Solid understanding of HR compliance, industry standards related to supported care services, and NDIS regulations.
  • Communication Skills: Excellent written and verbal communication skills for interacting with internal teams, clients, and external partners.
  • Problem-Solving: Ability to identify operational challenges and develop effective solutions to address them.

Qualifications

A Bachelor of Business, Commerce or Accounting is required. Previous experience in managing operations in a similar role is highly desirable.

Key Attributes

  • Analytic Skills: Ability to analyse complex data and make informed decisions to drive operational improvements.
  • NDIS Legislation and Operational Requirements: In-depth knowledge of NDIS regulations, operational standards, and compliance requirements.
  • Australian Accounting Processes: Strong understanding of Australian accounting principles and processes, ensuring accurate financial reporting and compliance.
  • Business Process Analysis and Systems Integration: Expertise in evaluating and re-engineering business processes and integrating systems to improve efficiency and service delivery.

Relationships and Stakeholders

  • Internal: Collaborate closely with leadership teams, COO, and support worker teams.
  • External: Liaise with clients, families, the NDIS, and other external service providers to ensure high-quality care and compliance.

  • Resource Recovery Centre

    1 week ago

    Brisbane, Queensland, Australia Iolar Operational Services Full time

    Iolar Operational Services (IOS) is seeking to engage an experienced individual to work as a Resource Recovery Centre (RCC) Attendant/Operator at the Nambour Resource Recovery Centre located at Bli Bli on the Sunshine Coast. IOS will be managing and operating the resource recovery and bulk stockpile area of this site on behalf of Council.**Preferred skills...

  • Attendant

    6 days ago

    Brisbane, Queensland, Australia Iolar Operational Services Full time

    Iolar Operational Services (IOS) is seeking to engage an experienced individual to work as a Resource Recovery Centre Attendant at the six (6) Resource Recovery Centre (RRC) facilities on the Sunshine Coast. IOS manage and operate the resource recovery and bulk stockpile area of this site on behalf of Council.**Preferred skills include**:- Waste management...

  • Disability Services- Operations Manager- Illawarra

    1 week ago

    Brisbane, Queensland, Australia Challenge Community Services Full time

    **The role**Challenge Community Services is currently looking for a dedicated and passionate full-time Operations Manager to join our Accommodation team working between Camden and Unanderra.The Operations Manager - Accommodation is responsible for leading and managing the effective and efficient operation of a portfolio of accommodation services with clients...

  • Aboriginal Wellbeing and Housing Specialist

    5 days ago

    Brisbane, Queensland, Australia beBeeCase Manager Full time $82,732 - $95,816

    Job OpportunityHousing and wellbeing are essential for the health and prosperity of Aboriginal and Torres Strait Islander communities in greater Brisbane and Logan. As a housing and wellbeing case manager, you will be responsible for providing support and interventions based on a program model of care to improve the lives of our clients.Key...

  • Ndis Plan Mentor/Plan Manager

    3 days ago

    Brisbane, Queensland, Australia Your Plan Manager Full time

    **NDIS Plan Mentor (Plan Manager) Brisbane based hybrid opportunity****NDIS Plan Mentor - Plan Management Services - Brisbane Office/ Hybrid****NDIS Plan Mentor - Australian Applicants Only NDIS experience is essential.****Position**: NDIS Plan Mentor (Plan Management Services) - Brisbane.**Please note**:This role would suit someone with **1+ year of...

  • Ndis Service Manager

    1 week ago

    Brisbane, Queensland, Australia Wesbro Services Full time

    Wesbro Services is a First Nations NDIS registered service provider, offering support to NDIS customers. Wesbro help people get out and enjoy what life has to offer and inject fun into their day. Wesbro specialises in delivering contextualised training and workshops, provide supported accommodation and assist customers with their personal needs.**About the...

  • Housing Specialist

    1 week ago

    Brisbane, Queensland, Australia beBeeCase Manager Full time $82,732 - $104,904

    Job Title: Housing and Wellbeing Specialist">Housing and wellbeing are interconnected aspects of an individual's life, impacting their overall quality of existence. This role will focus on empowering individuals and families to address their housing needs, ultimately leading to improved health outcomes.Duties:">">Provide tailored supports and interventions...

  • Operations Manager

    1 week ago

    Brisbane, Queensland, Australia Challenger Services Group Full time

    **WHO ARE WE?**Challenger is an award-winning national industry leader, providing outsourced service solutions to a number of critical industries. Our prime coverage is within Sydney, Melbourne, Brisbane and the Gold Coast. Our capabilities and success lie within servicing the commercial cleaning, hospitality, food and beverage, food production, government,...

  • It Service Manager

    1 week ago

    Brisbane, Queensland, Australia Davidson Group Services Full time

    **The Opportunity**:Discover a compelling career opportunity as an IT Service Manager, with flexibility to be based in Brisbane, Sydney, or Canberra. Join a dynamic team where you can leverage your expertise in service desk management, incident lifecycle stages, and ITIL-related processes. This role offers the chance to work in diverse locations while...

  • Customer Service Operative

    7 days ago

    Brisbane, Queensland, Australia Trident Administrative Services Full time

    Immediate start and uniforms provided- Full training provided - no prior experience required- Work in a dynamic, customer-facing role at Sunshine Plaza**Customer Service Operative - Casual**We are currently seeking enthusiastic and reliable Customer Service team members to join us at **Sunshine Plaza**. Whether you're starting out or building on existing...