Senior Aftermarket Business Development Professional

1 week ago

Perth, Western Australia beBeeSupport Full time $115,000 - $155,000

**Customer Support Manager Position Overview:**

The Customer Support Manager will be responsible for providing effective day-to-day aftermarket support, parts and services sales activities to a major customer account.

This role involves managing assigned customer/territory using structured account management practices, collaborating with customers and internal teams to deliver sales outcomes across parts and services, from consumables to full machine rebuilds.

To achieve this, the successful candidate will need to develop and implement customer coverage plans to ensure consistent engagement, maintain accurate customer data in CRM to support forecasting and sales reporting, build and sustain strong customer relationships to drive ongoing sales opportunities, liaise between customers and experts to achieve shared goals, and serve as an escalation point for resolving customer and internal issues across technical, operational, and financial areas.

**Key Responsibilities:

  • Account Management - Manage assigned customer/territory using structured account management practices.
  • Sales Execution - Collaborate with customers and internal teams to deliver sales outcomes across parts and services, from consumables to full machine rebuilds.
  • Customer Coverage - Develop and implement customer coverage plans to ensure consistent engagement.
  • Sales Funnel Management - Maintain accurate customer data in CRM to support forecasting and sales reporting.
  • Customer Engagement - Build and sustain strong customer relationships to drive ongoing sales opportunities.
  • Stakeholder Engagement - Liaise between customers and experts to achieve shared goals.
  • Issue Resolution - Serve as an escalation point for resolving customer and internal issues across technical, operational, and financial areas.

**Requirements:

  • Trade qualification or strong technical understanding of mining and construction machinery components.
  • Strong commercial acumen with the ability to identify and act on business opportunities.
  • Sound knowledge of Total Cost of Ownership (TCO) modelling for heavy construction and mining equipment.
  • Proven communication, relationship-building, and negotiation skills, with the ability to influence key stakeholders.
  • Self-motivated and adaptable, with a demonstrated ability to work both independently and collaboratively within a team.
  • Excellent organisational skills, with the capacity to manage fluctuating workloads and competing priorities to meet tight deadlines.

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