Industrial Aftermarket Business Development Manager
15 hours ago
A rare opportunity for career progression into a management role with a global leader in the industrial lifting equipment sector has arisen. We are seeking a customer-centric professional to join our team as an Industrial Aftermarket Business Development Manager.
About Our ClientOur client is a well-respected manufacturer of high-quality, durable machines and handling solutions, serving a variety of industries worldwide. The company is committed to delivering exceptional customer experiences and achieving regional profitability goals.
Key Responsibilities- Promote Parts Sales Growth & Relationship Management: Drive aftermarket sales, maintenance contracts, and market share growth through deep analysis and strategic planning. Collaborate with dealers, marketing, and pricing teams to optimise sales strategies, develop targeted campaigns, and ensure competitive pricing, with a focus on achieving regional AOP goals and profitability.
- Strengthen 3PL & Dealer Support: Work closely with dealers, the Regional PDC, and local 3PLs to enhance parts sales and customer support. Improve distribution network efficiency, meet service level agreements (SLA), and ensure timely, customer-centric delivery.
- Ensure Customer Success & Satisfaction: Build strong relationships and identify opportunities to improve service workflows. Focus on achieving high customer satisfaction, increased market share, and strong retention rates, while hitting profitability targets and service level agreements.
- Execute Customer Care & Customer Centricity: Monitor customer health through regular scorecards and feedback, advocating for customer needs while relaying insights to improve service and satisfaction. Collaborate with internal teams and dealers to implement actions that enhance customer experience and foster long-term loyalty.
We are looking for a highly skilled and motivated individual with a background in aftermarket sales, customer service, or relationship management in the industrial or equipment sector. The ideal candidate will possess excellent communication skills, be able to manage complex dealer and customer relationships, and have a strong understanding of service management, 3PL distribution networks, and customer needs.
What's On OfferThis is a rare opportunity to ascend into a managerial position within a global business. Our client is offering a competitive salary range of $80,000 - $110,000 per annum, depending on location and experience, along with a generous benefits package and exciting learning opportunities to expand your after-sales and customer care skills.
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